Case Study: FreeWave
Project: Micro ERP + AI-Driven Asset & Field Operations Platform
Client Overview
FreeWave provides multi-radio edge compute platforms with gateways, edge data analytics, and applications for IIoT environments. Their solutions power operations in industries ranging from energy and utilities to defense and agriculture, helping organizations unlock efficiency at the edge.
Challenge
As FreeWave expanded into diverse IIoT markets, managing data from widespread and remote operations became difficult. Key issues included:
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Fragmented systems for tracking device deployments, field service requests, and inventory
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Limited visibility into performance data across global clients
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Manual coordination of customer support and maintenance scheduling
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Difficulty monetizing real-time data insights with clients
Solution
Alt Datum developed a custom micro ERP platform tailored to IIoT operations, integrating directly with FreeWave’s edge data ecosystem. Features included:
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Asset Management Module – centralized tracking of gateways, radios, and field devices
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Service & Maintenance Scheduling – automated work orders with AI-driven dispatch optimization
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AI Analytics Layer – predictive insights on device failures and usage trends for proactive maintenance
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Client Reporting Portal – delivered real-time dashboards and billing tied to performance metrics
Results
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Reduced device downtime by 28% through predictive AI maintenance
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Cut service response times by 35% with automated scheduling
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Increased client satisfaction with transparent, real-time performance dashboards
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Opened a new revenue stream by packaging AI-driven data insights as a client add-on
Ongoing Partnership
Alt Datum maintains a retainer relationship with FreeWave, continuously scaling the ERP to support new industries and global deployments. Current initiatives include AI-powered anomaly detection to flag irregular patterns in military and energy operations, enhancing both reliability and security at the edge.
